Shipping and Return Policy

Standard 4-5 business days shipping is free on all orders excluding Hawaii and Alaska.

As soon you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. Orders received after 12NN will be processed the next business day.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within five business days), we will process the charges and submit the order for shipment.

Order Shipment

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@mysaunablanket.com

Damages

Please inspect the packaging of your item(s) when they arrive. If you notice any damage upon receipt, please make note of it and send photos to support@mysaunablanket.com and we will process an insurance claim on your behalf. 

Cancellations & Refunds

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for the actual return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order

All Products

We value customer satisfaction. Prior to completing your order, please refer to the return policy described in the product information or see below for brand specific return policy.  For products that are eligible for return, you may contact support@mysaunablanket.com and include the order number, name of the item(s) you are returning and the reason for the return.

For products not functioning properly, we will assist you with troubleshooting.

Returned items must be sent in like-new condition in the original packaging. Any damaged, dented, scratched, unsanitary, torn or stained items, or items missing major components may be denied a refund.

For HigherDOSE, only unopened and unused products are eligible for returns.

For defective products, please refer to the warranty section on the product page.

Sun Home Saunas Products

Infrared Sauna Blankets

There is a 30-day money back guarantee for your infrared sauna blankets.  If you are not satisfied with it, please email support@mysaunablanket.com and we will incur all return expenses.

Red Light Therapy

We offer a 14-day return policy for all unopened red-light units. The customer is required to pay the return shipping cost, unless the product is defective. Only defective products are eligible for exchange if the box is opened.

After product return has been accepted, we will provide you with details of the return. Once we receive the item, we will notify you of approval or rejection of your return upon inspection.

HigherDOSE Products

We offer a 30-day return policy for all unopened and unused infrared sauna blanket. The customer is required to pay the return shipping cost.

After product return has been accepted, we will provide you with details of the return. Once we receive the item, we will notify you of approval or rejection of your return upon inspection.

HEALiX Infrared Products

There is a 45-day money back guarantee for your infrared sauna blankets and a 30-day money back guarantee for other HEALiX products.  If you are not satisfied, please email support@mysaunablanket.com. You will receive a full refund (less any shipping charges).